Terms and Condition
Welcome to Doctor's IVD. By using our website and placing an order, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all visitors, customers, and users of this site. Please read them carefully before making a purchase.
Our products are intended strictly for adults. By purchasing from Doctor’s IVD, you confirm that you are at least 18 years of age or of legal age. We reserve the right to refuse service or cancel orders that do not meet this requirement.
All products sold on this site should be used as directed. Product descriptions and usage instructions are provided on each product page.
We accept payments via GCash, credit cards, PayPal, and other methods listed at checkout. All orders must be paid in full before processing. Once an order is confirmed and payment is received, it cannot be canceled. Please review your order carefully before submitting it.
We process orders within 1–3 business days. Shipping times and rates vary depending on your selected option. You can find full details in our Shipping Policy.
Returns and exchanges are accepted within 30 days of your purchase. To qualify for a return, the item must be in the same condition you received it—unused, unworn, with tags, and in its original packaging. You must also provide a receipt or proof of purchase. If you wish to return or exchange an item, please contact us first to initiate the process. Items sent back to us without prior approval will not be accepted.
Refunds may be issued after we receive and inspect the returned item. If approved, you will be offered a full refund, store credit, or an exchange depending on the circumstances and your preference. All refund or exchange requests must go through our support team by email.
All items are sold “as-is.” Doctor’s IVD is not responsible for damage resulting from improper storage, handling, or use of any product purchased from our store.
Doctor’s IVD shall not be held liable for any indirect, incidental, or consequential damages related to the use or inability to use our website, products, or services. By placing an order, you acknowledge and accept all risks associated with the purchase and use of our products.
We may update these Terms and Conditions from time to time. Any changes will be posted on this page. It is your responsibility to review this page regularly to stay informed about any updates.
If you have any questions regarding our Terms and Conditions, returns, or how we handle your order, please feel free to contact us at zynchph@gmail.com. We’re here to help and ensure your shopping experience remains safe, private, and respectful.
