Refund policy

RETURN AND REFUND

At Doctor’s IVD, we want every customer to feel confident and secure when shopping with us. If for any reason you’re not satisfied with your order, we offer a 30-day return policy. This means you have 30 days from the date you received your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it — unused, unworn, with tags, and in its original packaging. You must also provide a receipt or proof of purchase. If these conditions are met, you may begin the return process by contacting us at zynchph@gmail.com. Once your return request is approved, we will send you a return shipping label along with instructions on how and where to send your package. Please note that we cannot accept items that are returned without first contacting us.

If your item arrives damaged, defective, or incorrect, please inspect it immediately upon delivery and contact us right away. We’ll evaluate the issue and do our best to make it right. In some cases, we may request photos to help us assess the situation more efficiently.

If you need to make an exchange, the best approach is to return the item you currently have. Once the return is accepted, you can place a new order separately for the product you want.

Once we receive and inspect your returned item, we’ll notify you if your refund has been approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card provider to process and post the refund to your account. If more than 15 business days have passed since we approved your refund and you haven’t received it, please contact us again at zynchph@gmail.com so we can follow up.